In the rapidly evolving world of global trade, the digital economy is reshaping the way transactions are conducted, bringing both opportunities and complexities. The surge in e-commerce, powered by technological advancements, has simplified access to goods and services, yet it has also introduced a new wave of legal challenges, particularly in the realm of cross-border disputes. These challenges, if left unaddressed, could undermine the stability and trust that the digital economy relies upon. Arbitration has emerged as a preferred mechanism for resolving e-commerce disputes, offering flexibility, confidentiality, and enforceability. This paper provides a comparative analysis of arbitration practices in Indonesia and Taiwan, focusing on their respective legal frameworks and the efficacy of their approaches to resolving e-commerce conflicts. Through a normative legal lens, the study examines Indonesia’s Law No. 19 of 2016 on Information and Electronic Transactions (ITE) alongside Taiwan’s Electronic Signatures Act, highlighting key differences in the arbitration rules and structures in both countries. Indonesia’s legal landscape provides a robust foundation for e-commerce dispute resolution, though it lacks specific provisions for digital transactions in arbitration, which hinders its overall effectiveness. In contrast, Taiwan’s framework integrates digital signatures and arbitration-friendly provisions, creating a more streamlined and technologically advanced process for resolving disputes. This research reveals institutional and procedural differences, with Taiwan offering a more specialized and sophisticated approach, while Indonesia’s regulatory framework needs further harmonization to address sector-specific challenges. The findings underscore the importance of adapting legal structures to meet the demands of a digital economy, offering recommendations for Indonesia to strengthen its arbitration standards. This study contributes to the broader discourse on regional collaboration and the sharing of best practices to enhance e-commerce dispute resolution, ensuring that the digital marketplace remains fair, efficient, and accessible for all stakeholders involved.
E-COMMERCE ARBITRATION IN THE DIGITAL ERA: A COMPARATIVE ANALYSIS OF INDONESIA AND TAIWAN
Penulis :
Istianah Zainal Asyiqin
Tsai Pei-Fen
ISBN :
–
Penyunting :
Istianah ZA
Desain Sampul:
Atiful
Penerbit:
CV.Zamron Pressindo
Redaksi:
Perum Emerald Residence Blok E1 No 31
Kel. Kedanyang Kec. Kebomas Kab. Gresik Jawa Timur
Email : zamron.publisher@gmail.com
Website : zamronpressindo.id
Phone : 085392363275
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Cetakan pertama : Juli 2026